Privacy Policy

Scope of This Policy

This Privacy Policy applies to information handled by CrashCraft through our Minecraft server, website, forums, support systems, Discord community, online store, voting integrations, and other services that link to this policy.

This policy does not control the privacy practices of independent third-party services such as Mojang Studios, Microsoft, Discord, payment processors, server-list websites, or hosting providers.

Information We Collect

The information we collect depends on the CrashCraft services you use and how you interact with them.

• Minecraft usernames and unique player identifiers.
• Website usernames, email addresses, and profile information.
• Discord usernames, Discord IDs, and linked-account information.
• Internet Protocol addresses and approximate connection locations.
• Server activity, chat messages, commands, gameplay activity, and punishments.
• Support requests, appeals, reports, and communications with staff.
• Purchase records, product details, transaction status, and payment references.
• Browser, device, operating-system, referral, cookie, and usage information.
• Any other information you voluntarily provide to CrashCraft.

We do not intentionally request sensitive personal information unless it is reasonably necessary to resolve a specific support, security, payment, or legal matter.

How We Collect Information

We may collect information directly from you, automatically through our systems, or from services connected to CrashCraft.

• When you register or update a website account.
• When you connect to and play on the Minecraft server.
• When you link your Minecraft and Discord accounts.
• When you make a purchase or redeem a reward.
• When you submit a ticket, appeal, report, or application.
• When you vote for CrashCraft through a server-list website.
• Through server logs, website logs, cookies, and security tools.
• From moderators, automated anti-cheat systems, and community reports.

How We Use Information

CrashCraft may use information for the following purposes:

• Operating and maintaining the Minecraft server and website.
• Creating, authenticating, and managing user accounts.
• Linking Minecraft, website, and Discord accounts.
• Delivering purchased products, ranks, rewards, and virtual items.
• Preventing cheating, fraud, abuse, spam, and security incidents.
• Investigating reports and enforcing server or community rules.
• Responding to support requests, appeals, and account questions.
• Improving server performance, features, content, and user experience.
• Preparing internal statistics and understanding service usage.
• Complying with legal, accounting, tax, and payment obligations.
• Protecting CrashCraft, its community, staff, and service providers.

We will not use your personal information for unrelated purposes without appropriate notice, consent, or another lawful basis.

Minecraft Server Information

When you connect to CrashCraft, our systems may record your Minecraft username, unique player identifier, IP address, connection history, game activity, inventory-related activity, commands, chat messages, trades, transactions, punishments, and anti-cheat alerts.

This information is used to operate the server, preserve gameplay progress, detect abuse, investigate rule violations, resolve technical problems, and maintain a fair environment.

Website Accounts and Profiles

When you create a CrashCraft website account, we may collect your username, email address, encrypted password information, profile details, linked Minecraft account, linked Discord account, group memberships, notifications, posts, reactions, and account history.

Some profile information may be visible publicly depending on your account settings and the features you use. Avoid posting private information in public profile fields, forum posts, or comments.

Passwords should be securely hashed by the website system rather than stored as readable text. CrashCraft staff should never ask you to provide your account password.

Discord Information

When you join or interact with the CrashCraft Discord server, we may process your Discord username, display name, user ID, roles, messages, moderation history, verification status, and linked Minecraft account.

CrashCraft bots may process commands and messages that are needed for verification, support, moderation, logging, role management, staff communication, or other community functions.

Discord independently controls the information it collects through its platform. Your use of Discord is also governed by Discord's own terms and privacy practices.

Store and Payment Information

When you purchase a CrashCraft product, we may receive information such as your Minecraft username, email address, purchased product, amount paid, currency, transaction identifier, payment status, billing country, and fraud-screening results.

Complete payment-card details are generally collected and processed by the payment provider rather than directly by CrashCraft. Do not send payment-card numbers through Discord, support tickets, private messages, or email.

Purchase and transaction records may be retained for customer support, fraud prevention, accounting, tax, dispute, and legal purposes.

Cookies and Analytics

The CrashCraft website may use cookies, local storage, session identifiers, and similar technologies to provide website functionality and remember user preferences.

• Keeping you signed into your account.
• Protecting forms and sessions against unauthorized activity.
• Remembering language, appearance, and account preferences.
• Measuring website traffic and identifying technical problems.
• Preventing spam, abuse, fraud, and automated attacks.

You may control certain cookies through your browser settings. Disabling essential cookies may prevent account login or other website features from working correctly.

When We Share Information

CrashCraft does not sell your personal information.

We may share limited information in the following circumstances:

• With service providers that help operate CrashCraft.
• With authorized staff members who require access for their duties.
• To complete purchases, prevent fraud, or resolve payment disputes.
• To investigate cheating, abuse, threats, or security incidents.
• When you direct us to share information or provide consent.
• When legally required through a valid request or legal process.
• To protect the rights, safety, property, and integrity of CrashCraft or others.
• As part of a legitimate reorganization, transfer, or change of ownership.

We seek to limit disclosed information to what is reasonably necessary for the relevant purpose.

Service Providers

CrashCraft may use third-party providers to operate different parts of its services. Depending on our current setup, these may include:

• Website and Minecraft server hosting providers.
• Domain-name and DNS providers.
• Content delivery and denial-of-service protection services.
• Payment processors and online-store platforms.
• Email delivery and support-ticket services.
• Analytics, security, backup, and monitoring providers.
• Discord and Minecraft-related integrations.
• Minecraft server-list and voting websites.

These providers may process information only as necessary to provide their services, satisfy legal requirements, prevent misuse, or protect their systems.

International Processing

Some CrashCraft service providers may operate or store information outside Quebec or Canada. As a result, information may be processed in jurisdictions with privacy laws that differ from those in your location.

Information stored in another jurisdiction may be accessible to courts, law-enforcement authorities, or regulatory bodies in that jurisdiction where legally permitted.

CrashCraft takes reasonable steps appropriate to the circumstances when selecting providers and handling cross-border information.

Information Retention

CrashCraft retains information only for as long as reasonably necessary for the purposes described in this policy or as required by law.

Retention periods may depend on:

• Whether your account remains active.
• The type and sensitivity of the information.
• Server backup and technical recovery schedules.
• Fraud, security, anti-cheat, and moderation requirements.
• Accounting, tax, payment, and transaction requirements.
• Ongoing disputes, appeals, investigations, or legal obligations.

When information is no longer required, it may be deleted, anonymized, or securely destroyed where reasonably possible. Information may temporarily remain in backup systems until the relevant backup is replaced or expires.

Information Security

CrashCraft uses reasonable administrative, technical, and organizational measures intended to protect information from unauthorized access, loss, theft, alteration, disclosure, or misuse.

These measures may include:

• Restricted administrative and staff access.
• Account permissions and role-based access controls.
• Password hashing and secure authentication practices.
• Encrypted website connections where available.
• Logging, backups, monitoring, and security updates.
• Anti-spam, anti-fraud, anti-cheat, and abuse-prevention systems.

No online system can be guaranteed completely secure. Users are responsible for protecting their passwords and connected accounts.

Children and Minors

CrashCraft is a gaming community that may be used by younger players. Minors should use the services with the awareness and permission of a parent or legal guardian where required.

Parents and guardians should review this Privacy Policy, supervise purchases, and remind minors not to publicly disclose their full name, home address, school, telephone number, passwords, payment information, or other sensitive details.

A parent or guardian who believes that a minor has provided inappropriate personal information may contact us to request a review.

Your Privacy Rights

Depending on the laws that apply to you, you may have the right to request:

• Confirmation of whether we hold personal information about you.
• Access to eligible personal information held about you.
• Correction of inaccurate or incomplete information.
• Withdrawal of consent where processing is based on consent.
• Deletion or removal of information where legally applicable.
• Information about how your information has been used or disclosed.
• Additional information about our privacy practices.

Some requests may be limited where information must be retained for security, fraud prevention, moderation, legal compliance, another person's privacy, or the establishment or defence of a legal claim.

We may need to verify your identity and account ownership before completing a privacy request.

Privacy and Security Incidents

CrashCraft will review suspected unauthorized access, disclosure, loss, alteration, or misuse of personal information and take reasonable action based on the circumstances.

Where required by applicable law, we may notify affected individuals, privacy authorities, service providers, payment processors, or law-enforcement authorities.

Anyone who believes that CrashCraft information has been exposed or compromised should contact us promptly and avoid publicly sharing sensitive details about the incident.

Third-Party Links and Services

CrashCraft may contain links to external websites, voting pages, stores, social-media services, downloads, or community resources.

We do not control the privacy, security, availability, or content of independent third-party services. Review their policies before providing personal information or making a purchase.

Changes to This Privacy Policy

CrashCraft may update this Privacy Policy when our services, technology, integrations, business practices, or legal responsibilities change.

The latest version will be posted on this page with an updated revision date. Material changes may also be communicated through the website, Discord, or another appropriate announcement method.

Contact and Privacy Requests

Questions, concerns, complaints, access requests, correction requests, or deletion requests should be directed to the person responsible for privacy at CrashCraft.